RETURNS & REFUNDS
If it doesn’t work for you, it doesn’t work for us..
We offer a 100% Money Back Guarantee! We hope you love your DAILYPRESTIGE products as much as we do, but if for any reason you are not completely satisfied with your order, we absolutely get that and you can easily return it for a replacement or a full refund if you get that back to us within 14 days of receiving your order.
Why? Because we believe that online shopping should be fun & risk-free!
HOW DO I MAKE A RETURN?
STEP 1: Reach out to us within 14 days of your order's delivery. Email us at firstname.lastname@example.org. Be sure to include your order number and the name that the order was placed under so that we can find that for you.
*Your item must be unused and in the same condition that you received it
STEP 2: Once a customer care representative approves your return request, please return the item via a trackable mail service to one of the below addresses:
71-75 Shelton Street
Unit B1, Cumberland Business Center
Portsmouth, PO5 1DS
*Real postage costs for the sending and return are the full responsibility of the claimant and will not be refunded
STEP 3: Once your return is received at our offices, we will process and issue you a replacement or a refund within 1-3 business days to the original method of payment. You will get an email confirming that the replacement / refund has been processed.
Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
*Shipping costs are non-refundable
WHAT IS NOT ELIGIBLE FOR A RETURN?
We are not able to process a return for any requests that have been made outside of the 14 days money back eligibility timeframe, as well as for items that have been significantly used and are in an unsellable condition (because how shady is that?)
N.B: Please be considerate when placing your order to choose the correct size, color, etc. of your product
I RECEIVED A DAMAGED OR FAULTY PRODUCT!
We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for a replacement to be sent out to you for FREE. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).
MY ITEM WAS NOT RECEIVED!
We cannot investigate a lost parcel with the carrier until 15 working days from the end of the standard transit timeframe estimates displayed on our Shipping Page.
If after our investigation there is still no sign of the parcel, we'll arrange for a replacement to be sent out to you for FREE. Or if you prefer, we can refund you the original purchase price + any shipping costs.
CAN I UPDATE / CANCEL MY ORDER?
Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. However, if you need to update or cancel your order, please contact our customer care team at email@example.com with your order number whitin 3 hours after order placement and we will update or cancel & refund your order as quickly as possible depending on your preference.