SHIPPING & TRACKING
Q: Will I receive a shipping confirmation email?
A: Yes, all orders will receive a shipping confirmation email. Once an order ships a confirmation e-mail will be sent containing a tracking number for you to track your order status.
If, for some reason, you can't find your shipping confirmation email, please reach out to us at firstname.lastname@example.org with your order number and details for your inquiry.
Q: How long will it take for me to receive my package?Processing Time: 2-3 Days
- Standard Free Delivery: 10-15 Days
- Express Delivery: 5-10 Days
Q: How can I track my order?
A: To find your order status, you can track your package HERE.
Q: I have problems tracking my order
A: After receiving your tracking number, it may take up to 3 business days to update. If your order status has not moved for a period of one week, please give it another 3 business days before reaching out to us at email@example.com so we can check it for you with the carrier.
Q: Do you ship internationally?
A: Yes! We are able to ship to over 200 countries & regions worldwide.
Q: Is shipping free to all countries & regions?
A: Yes! We are proud to say that we are able to offer FREE shipping worldwide.
Q: Help! I haven't received my order and I'm panicking!
A: Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only a handful have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at firstname.lastname@example.org, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a customer hanging :)
Q: I reached out via email but I haven't received a response in over 2 business days! What now?
A: We're sorry to hear this! Please make sure your inquiry was sent to email@example.com. We do our best to get back to everyone as soon as possible, this usually means within 1-2 business days.
Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!
Q: What payment methods do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, PayPal, and Apple Pay.
Q: Is it safe to pay by credit card?
A: Absolutely! We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your personal info (you'll see that little "https://" in your URL bar at checkout) and we never store your credit card info. We also offer PayPal and Apple Pay.
Q: I changed my mind ... can I update or cancel my order?
A: Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. However, if you need to update or cancel your order, please contact our customer care team at firstname.lastname@example.org with your order number whitin 3 hours of the order placement and we will update or cancel & refund your order as quickly as possible depending on your preference.
RETURNS & REFUNDS
Q: I received my product and I am not satisfied with it, can I get a refund?
A: We offer a 100% Money Back Guarantee! We hope you love your DAILYPRESTIGE products as much as we do, but if for any reason you are not completely satisfied with your order, we absolutely get that and you can easily return it for a replacement or a full refund if you get that back to us within 14 days of receiving your order.
For further details about the returns process, please refer to our RETURNS SECTION.
Q: What is not eligible for a return?
A: We are not able to process a return for any requests that have been made outside of the 14 days money back eligibility timeframe, as well as for items that have been significantly used and are in an unsellable condition (because how shady is that?)
N.B: Please be considerate when placing your order to choose the correct size, color, etc. of your product
Q: I received a damaged or faulty product, can I get a refund?
A: We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for a replacement to be sent out to you for FREE. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).
Q: My order was never received, can I get a refund?
A: We cannot investigate a lost parcel with the carrier until 15 working days from the end of the standard transit timeframe estimates displayed on our Shipping Page.
If after our investigation there is still no sign of the parcel, we'll arrange for a replacement to be sent out to you for FREE. Or if you prefer, we can refund you the original purchase price + any shipping costs.